Terms of service

 

Welcome to CARTLYY. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable Indian laws.

  • All information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate and current information.

  • You are responsible for all activities conducted through your account.

  • You must notify us immediately of any unauthorized use of your account.

  • We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent or unlawful activity.

3. Pricing and Payment

  • All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

  • Prices include or exclude applicable taxes as indicated at checkout.

  • We reserve the right to modify product prices at any time without prior notice.

  • Payment must be completed using the payment methods available on our website.

  • Orders will only be processed after successful payment authorization.

  • In case of payment failure or suspected fraud, we may cancel or hold your order for verification.

4. Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Minor differences in color, size, packaging, or appearance may occur due to screen settings, manufacturing updates, or supplier variations.

  • Product images are for illustrative purposes only.

  • We do not guarantee that all descriptions are entirely free from typographical or technical errors.

  • We reserve the right to correct errors and update product information without prior notice.

5. Order Acceptance

Your order constitutes an offer to purchase products from us.

We reserve the right to:

  • Accept or reject any order at our sole discretion.

  • Cancel orders due to product unavailability.

  • Cancel orders affected by pricing or listing errors.

  • Refuse orders suspected of fraud or unauthorized transactions.

  • Request additional verification before processing certain orders.

If your order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.

6. Shipping and Delivery

We aim to dispatch orders within the estimated timelines displayed on our website.

Please note:

  • Delivery estimates are approximate and not guaranteed.

  • Shipping times may vary depending on your location, courier services, weather conditions, public holidays, or other unforeseen circumstances.

  • Customers are responsible for providing accurate shipping information.

  • We are not responsible for delays caused by courier partners or events beyond our reasonable control.

  • Delivery timelines are generally [BUSINESS DAYS], unless otherwise specified.

7. Returns and Refunds

Our Returns and Refunds Policy forms an integral part of these Terms.

Generally:

  • Return requests must be submitted within the period stated in our Returns Policy.

  • Returned products must be unused, in original condition, and include all original packaging where applicable.

  • Refunds will be processed after inspection and approval of returned items.

  • Certain categories of products may be non-returnable or non-refundable for hygiene, safety, customization, or legal reasons.

Please refer to our Refund Policy for complete details.

8. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose.

  • To violate any applicable laws or regulations.

  • To upload malicious software, viruses, or harmful code.

  • To interfere with the operation or security of the website.

  • To attempt unauthorized access to our systems.

  • To engage in fraudulent activities.

  • To impersonate another person or entity.

  • To copy, reproduce, distribute, or exploit website content without our written permission.

Violation of these Terms may result in suspension or termination of your access.

9. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Brand names

  • Graphics

  • Product images

  • Text

  • Website design

  • Software

is owned by or licensed to CARTLYY.in and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • CARTLYY shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

  • Our total liability for any claim relating to a purchase shall not exceed the amount paid by you for the relevant product.

  • We do not guarantee uninterrupted, secure, or error-free operation of the website.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

11. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis.

Except as required by applicable law, we make no warranties regarding:

  • Continuous availability

  • Accuracy of information

  • Suitability for a particular purpose

  • Freedom from errors or interruptions

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

13. Third-Party Services

Our website may include links to third-party websites, payment gateways, logistics providers, or other services.

We are not responsible for the content, policies, or practices of third-party services. Your interactions with such services are governed by their respective terms and policies.

14. Force Majeure

We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, internet outages, transportation disruptions, or other force majeure events.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will become effective upon publication on our website. Continued use of the website after changes constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in  India, unless otherwise required by applicable law.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CARTLYY.in
Email: cartlyy.in@gmail.com
Customer Support Hours: [10 AM to 10 PM]