Thank you for shopping with [CARTLYY.in]. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing Time

• Orders are typically processed within 48 HOURS after payment is successfully confirmed.
• Orders are processed only on business days, excluding weekends and public holidays.
• During peak seasons, promotional events, or unforeseen circumstances, processing times may be longer than usual.

Once your order has been processed and dispatched, you will receive a shipping confirmation email or SMS (where applicable).

2. Shipping Methods

We offer one or more of the following shipping options depending on your location and product availability:

• Standard Shipping
• Same-Day or Next-Day Delivery (where available)

The available shipping methods will be displayed during checkout.

4. Shipping Costs

We strive to keep our shipping charges affordable while ensuring reliable delivery.

Our shipping rates are as follows:

• Standard Shipping: ₹49 per order
• Express Shipping: ₹99 per order (where available)
• Free Standard Shipping: On all orders above ₹999

The applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers, which will be announced on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing:

• Your tracking number
• Courier partner details
• A tracking link (where available)

Please allow up to 24 HOURS after dispatch for your tracking information to become active. If your tracking details have not updated after this period, please contact us at [cartlyy.in@gmail.com], and we'll be happy to assist you.

6. Delivery Issues and Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Weather conditions
• Public holidays
• High order volumes
• Courier service disruptions
• Government restrictions
• Natural disasters or other force majeure events
• Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed, please contact us at [cartlyy.in@gmail.com], and we will assist you in resolving the issue.

7. Failed Delivery Attempts

If delivery cannot be completed because:

• The recipient is unavailable,
• The delivery address is incorrect or incomplete, or
• The package is refused,

the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipment where permitted.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• We cannot guarantee successful delivery.
• Additional shipping charges may apply if the order needs to be reshipped.
• Address changes may not be possible once the order has been dispatched.

Please contact us immediately if you notice an error in your shipping details.

9. Damaged or Missing Packages

If your order arrives:

• Damaged,
• Incomplete, or
• Appears to have been tampered with,

please contact us within 2 DAYS of delivery at [cartlyy.in@gmail.com] with:

• Your order number
• Photographs of the package and product (if applicable)
• A brief description of the issue

We will investigate and work toward an appropriate resolution.

At this time, CARTLYY.in ships only within INDIA. We do not currently offer international shipping.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

CARTLYY.in
Email: [cartlyy.in@gmail.com]
Customer Support Hours: 10:00 AM – 10:00 PM (IST)

THANK YOUUUUUH! CARTLY.in