Refund policy

 

At CARTLYY, we want you to shop with confidence. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns within 3-5 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories (if applicable).

Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used, damaged, or altered after delivery.

  • Personal care, hygiene, or intimate products (where applicable).

  • Customized or personalized items.

  • Gift cards and digital products (if applicable).

  • Any item marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. Include your order number and clear photos of the item so we can review your request and arrange an appropriate resolution.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, the refund will be issued to your original payment method.

Refund Processing Time

Approved refunds are typically processed within 1-2 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered. If you need an exchange, please contact us before sending your item back.

Return Shipping

Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless required by applicable law.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions about this policy or need assistance with a return or refund, please contact us:

Email: cartlyy.in@gmail.com
Phone: [+91 8595526542] [+91 9310172151]

We appreciate your trust in CARTLYY.in and are committed to providing a fair and transparent shopping experience.