Privacy policy

 

At CARTLYY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers—we do not store complete card details)

Order Information

  • Products purchased

  • Order history

  • Delivery information

  • Refund and return requests

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Process payments and refunds

  • Send order confirmations and shipping updates

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails or marketing communications (only where permitted by law or with your consent)

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website performance

  • Understand visitor behavior through analytics

  • Enhance website security

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Third-Party Services

We may share limited information with trusted third-party service providers that help us operate our business. These may include:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising platforms

  • Customer support tools

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable laws.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to use commercially acceptable security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where legally permitted

  • Withdraw consent for certain processing activities

  • Opt out of promotional emails by using the unsubscribe link or contacting us directly

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our website is not intended for individuals under the age required by applicable law to independently use our services. We do not knowingly collect personal information from children without appropriate authorization where required.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page with the revised "Last Updated" date.

 

9. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

 

10. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Store Name: CARTLYY.in
Email: [ cartlyy.in@gmail.com ]

THANK YOU, CARTLYY.in